Shipping policy
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At Rosa Lieva, we're committed to getting your order to you as quickly and safely as possible. Please review the information below to better understand how your order will be processed and delivered.
After your order has been successfully placed, our team will begin preparing it for shipment.
We currently ship within the United States.
As soon as your order leaves our warehouse, a shipping confirmation email with a tracking number will be sent to you.
Please allow 24–48 hours for tracking information to become active after the carrier receives your package.
To help avoid delays, please verify that your shipping address is complete and accurate before placing your order.
Rosa Lieva is not responsible for delivery issues caused by:
Once an order enters fulfillment, shipping details generally cannot be modified.
At this time:
If your package is lost or arrives with visible damage, please contact us as soon as possible.
When reporting shipping issues, please include:
We'll gladly assist you in working with the shipping carrier to resolve the matter.
Packages returned due to an incorrect address, refusal of delivery, or failure to claim the shipment may require additional shipping charges before they can be resent.
If applicable, related shipping expenses may be deducted from any eligible refund.
The address listed below is intended for business correspondence only.
Please do not send return packages to this location.
For return instructions, please contact our Customer Support team before mailing any merchandise.
Rosa Lieva
Customer Support: shop@rosalieva.com
Business Address:
251 Guy Brown Rd
Scottsville, KY 42164
United States
Business Address Only — Not a Return Address
If you have any questions about shipping, order status, or delivery, feel free to contact us. Our support team typically responds within 24–48 business hours and is happy to assist you.
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