Refund policy
At Rosa Lieva, we strive to ensure every order meets your expectations. If your purchase isn't exactly what you hoped for, you may request a return by following the guidelines below.
Return Guidelines
You may submit a return request within 30 days from the date your package is delivered.
To qualify for a return, merchandise must:
- Be in brand-new, unworn, and unwashed condition.
- Include all original tags and labels.
- Be free from stains, perfume, makeup, odors, pet hair, or other signs of use.
- Be returned in its original packaging whenever possible.
Products that do not satisfy these conditions may not be approved for return.
Items That Cannot Be Returned
For health, hygiene, and safety reasons, we are unable to accept returns for:
- Intimate apparel and underwear
- Bras and shapewear
- Swimwear without the original hygiene liner
- Bodysuits
- Earrings and certain accessories
- Gift cards
- Personalized or made-to-order items
- Clearance and Final Sale products
- Merchandise damaged through improper handling or normal wear
Requesting a Return
Before mailing your item, please contact our Customer Support team for approval.
Email: shop@rosalieva.com
When contacting us, please provide:
- Order number
- Item(s) you wish to return
- Brief reason for the request
- Photos if the item is damaged, defective, or incorrect
Once your request has been reviewed, we'll send you the appropriate return instructions and the correct return location.
Packages returned without authorization may be refused.
Return Shipping Responsibility
Unless we shipped an incorrect or defective item, return shipping costs are the customer's responsibility.
Shipping fees paid at checkout are not refundable.
For your peace of mind, we recommend using a shipping method with tracking, as Rosa Lieva cannot guarantee reimbursement for packages lost during return transit.
Incorrect or Damaged Merchandise
If you receive an item that is damaged or different from what you ordered, please notify us within 7 days after delivery.
Please include:
- Your order number
- Photos of the item received
- Images of the shipping label and outer packaging
After evaluation, we'll determine the most appropriate resolution, which may include a replacement or a refund.
Refund Timeline
After your returned package arrives and passes inspection, we'll process your refund.
Approved refunds are generally issued within 5–10 business days to the original payment method.
Depending on your financial institution, it may take additional time before the funds appear in your account.
Canceling an Order
If you need to cancel an order, please contact us within 12 hours of placing it.
Orders that have already entered fulfillment or have been dispatched cannot usually be canceled.
Cancellation requests can be sent to:
Undeliverable or Refused Shipments
If an order is returned because it was refused, left unclaimed, or shipped to an incorrect address provided by the customer, any reshipping or handling charges may be deducted from the refundable amount.
Important Return Notice
The address displayed on our website is used for business correspondence only.
It is not our return warehouse.
Please contact Customer Support before returning any merchandise so we can provide the correct return instructions.
Contact Us
Rosa Lieva
Customer Support Email: shop@rosalieva.com
Business Address:
251 Guy Brown Rd
Scottsville, KY 42164
United States
Business Address Only – Not a Return Facility
If you need assistance with a return, refund, or any order-related question, feel free to email us. Our support team aims to respond within 24–48 business hours.
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